Attorney General Ferguson wants to hear from those impacted by 911 outage

Attorney General’s Office’s email 911outage@atg.wa.gov is for Washingtonians to send their stories

  • Tuesday, January 8, 2019 12:15pm
  • News

From the Washington state office of the Attorney General:

Attorney General Bob Ferguson wants to hear from Washingtonians impacted by last month’s statewide 911 outage.

Ferguson asks Washingtonians impacted by the outage to share their stories by emailing them to 911outage@atg.wa.gov.

The more than 12-hour 911 outage, which occurred between Dec. 27 and 28, was the second lengthy statewide outage of the emergency call system managed by CenturyLink since 2014.

“For the second time, CenturyLink has fallen short of its obligation to provide reliable 911 services for Washingtonians,” Ferguson said. “If you called for help during this outage, only to be met with a busy signal, please share your story with my office. We want to know exactly how CenturyLink’s failure impacted the people of our state.”

In the wake of a six-hour 911 outage in 2014, Ferguson urged the state Utilities & Transportation Commission (UTC) to impose the maximum regulatory penalty of $11.5 million against CenturyLink. Among other testimony filed with the commission, Ferguson presented the story of Alicia Cappola, an Everett mother, who was home with her 5-year-old twins and was forced to arm herself with a kitchen knife to ward off an intruder after 37 unsuccessful attempts to get through to 911.

The UTC fined CenturyLink just short of $2.9 million for the outage.

Ferguson was “deeply disappointed” in the fine, which was a quarter of the maximum penalty he pushed for.

“Bottom line – CenturyLink is getting off with a slap on the wrist,” Ferguson said when the UTC announced its decision in 2016.

If you were impacted by the most recent 911 outage in December, email your story to 911outage@atg.wa.gov. You may or may not be contacted for follow up.

More in News

Stabbing at Cheers Bar & Grill results in officer shots fired, one deceased.

This story will be updated as more information is available.

Renton man says shooting was “a dominance thing”

Wendell Wilson faces murder charges after shooting his daughter during an argument

Renton elementary music teacher charged with child porn possession

Chris Newcombe, 35, has also taught in Federal Way and other schools throughout Puget Sound.

Teen suspect in Renton rape may be charged as an adult

Charging documents outline how police investigated and arrested the suspect

Tasting room proposal could redefine alcohol production in King County

Pilot program would benefit wineries, breweries and distilleries. Several farmers are concerned.

Native American story teller and musician Paul Cheokten Wagner music & art provided music and stories at Renton School’s celebration of Native American graduates. Photo courtesy of Renton Schools.
                                 Native American story teller and musician Paul Cheokten Wagner music & art provided music and stories at Renton School’s celebration of Native American graduates. Photo courtesy of Renton Schools.
                                 Native American story teller and musician Paul Cheokten Wagner music & art provided music and stories at Renton School’s celebration of Native American graduates. Photo courtesy of Renton Schools.
Honoring heritage and achievement

Native American seniors from Renton were celebrated in a special ceremony

They could have met Mickey, but chose to help others

Hazen High School students spend time volunteering over fun at Disney World

Photo by Haley Ausbun. The fence now has woven with colorful privacy tape, plaques containing six languages and over 100 symbols that were created by students and residents in the Sunset neighborhood.
“A fence that unites” – City dedicates new Sunsent Boulevard art

Tape weaving in a fence on Sunset Boulevard finished over the weekend

Renton schools awarded for improvements

In an effort to be more equitable, Washington state offered three Renton… Continue reading

Most Read