Attorney General Ferguson wants to hear from those impacted by 911 outage

Attorney General’s Office’s email 911outage@atg.wa.gov is for Washingtonians to send their stories

  • Tuesday, January 8, 2019 12:15pm
  • News

From the Washington state office of the Attorney General:

Attorney General Bob Ferguson wants to hear from Washingtonians impacted by last month’s statewide 911 outage.

Ferguson asks Washingtonians impacted by the outage to share their stories by emailing them to 911outage@atg.wa.gov.

The more than 12-hour 911 outage, which occurred between Dec. 27 and 28, was the second lengthy statewide outage of the emergency call system managed by CenturyLink since 2014.

“For the second time, CenturyLink has fallen short of its obligation to provide reliable 911 services for Washingtonians,” Ferguson said. “If you called for help during this outage, only to be met with a busy signal, please share your story with my office. We want to know exactly how CenturyLink’s failure impacted the people of our state.”

In the wake of a six-hour 911 outage in 2014, Ferguson urged the state Utilities & Transportation Commission (UTC) to impose the maximum regulatory penalty of $11.5 million against CenturyLink. Among other testimony filed with the commission, Ferguson presented the story of Alicia Cappola, an Everett mother, who was home with her 5-year-old twins and was forced to arm herself with a kitchen knife to ward off an intruder after 37 unsuccessful attempts to get through to 911.

The UTC fined CenturyLink just short of $2.9 million for the outage.

Ferguson was “deeply disappointed” in the fine, which was a quarter of the maximum penalty he pushed for.

“Bottom line – CenturyLink is getting off with a slap on the wrist,” Ferguson said when the UTC announced its decision in 2016.

If you were impacted by the most recent 911 outage in December, email your story to 911outage@atg.wa.gov. You may or may not be contacted for follow up.

More in News

Turtles tagged with bright swastikas were spotted at Gene Coulon Memorial Park Beach on Tuesday. Courtesy photo Mindy Doty.
Turtles tagged with swastikas prompt rally against hate in Renton

“We hope as a community people will show up and strongly say this isn’t OK.”

Courtesy of VFW Post 9430
                                Left to right: VFW Department of Washington Jr. Vice Commander Chad Hassebroek, Buffalo Soldier, life member of Skyway VFW Post 9430 and current post Guard Clyde Robinson, post Auxiliary President Cheryl Scheeler and post Cmdr. Larry Weldon.
A humble thank you for a life of honor

Buffalo Soldier presented honor quilt for Veterans Day

Photo by Haley Ausbun. Girl Scouts from troops 46754, 41126 and 41170 put together 400 sandwhich lunches on Saturday, Nov. 9 as part of Vision House “kids serve” event. The lunches then went to people experiencing homelessness in Seattle via Union Gospel Mission Search and Rescue.
Scouts work to help homeless in Renton, Seattle

Vision House welcomes troop volunteers over the weekend

Calling all movie buffs

Seattle Film Summit ready for Renton

Renton students honor veterans

Courtesy of Renton School District. Students honored veterans in their lives and… Continue reading

Political activist Tim Eyman campaigns for Initiative 976 on Nov. 5 in downtown Bellevue. The initiative promised $30 car tabs while functionally eliminating the ability of agencies like Sound Transit to raise taxes for its projects. Photo by Aaron Kunkler
Election analysis: I-976 vote casts South King County against Seattle, Eastside

Preliminary precinct counts show support for the initiative split by region.

Renton man shot in the face, police investigating

A Renton resident suffered a shotgun wound to the face and is… Continue reading

Courtesy of Renton Police Department
Naked man shot by officer in Renton

Police say the man raised a gun at the officer, as well as people in businesses. The incident also shut down an exit on I-405.

A King County judge found the company misled customers into thinking it was a charity. Photo courtesy of the state Attorney General’s office
Judge rules Value Village deceived customers

The King County judge found the company misled customers into thinking it was a charity.

Most Read